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Choose the right package tailored to your needs.
Individual users can also choose any business package that enables white-label solutions, monitoring users in the case of a large number of users (associations, organizations, companies). In case of individual use (one user), we recommend the following packages.
Methodological services for specific user needs, they range from assistance in questionnaire development, data entry, statistical analysis, support in conducting surveys and consulting or training for the use of 1KA, to writing reports, research planning, the most demanding methodological advice and full implementation of survey research.
Technical services include standardized technical services, such as the restoration of a deleted questionnaire or data, and custom services, such as the assistance of an installation engineer, additional programming or system assistance.
All of the above is not part of the basic 1KA online survey service, as it requires additional time on the part of the 1KA team. This type of assistance is calculated on the basis of hours spent, where non-profit tariffs are taken into account. The billing interval is hours, taking into account the STARTED hours. Hourly rates vary according to the complexity of the work.
Important: 1KA methodological services relate mainly to the preparation of the 1KA questionnaire, advanced methodological and project assistance. We do not offer assistance for diploma, master's and doctoral theses. In this case, we suggest that you contact one of the other providers.
To agree on methodological advice (order, estimate of duration and costs), you can contact us via FORM>> or call - please note that the listed telephone number is in no way intended for free advice - on 030 / 702-788.
- continuous telephone support during business hours (8am - 16pm);
- available assistance via email; during working hours the response time is up to 2 hours;
- specific needs of the user according to the new 1KA functionalities are in case of a maintenance contract moved to the top of the development of new functionality.
Continuous technical support is relating to the user's own installation of 1KA application and includes:
- Technical support on the basis of a maintenance contract contains a permanent technical support by phone (during business hours 8 am - 16 pm) and by email (response time of 2 hours during working hours);
- Ranking user's specific technical needs as a top priority in the development of 1KA application;
- Possibility of detailed restoration from backups (per day) - 1 restoration is included in the contract (each subsequent restoration is additionally paid according to the published price list) -
- Installation of one upgrade (each additional upgrade at the request of the client is payable according to the published price list).
- Hardware capacity for conducting surveys of up to 100,000 units and hardware support for even the most demanding analyzes.
- Response time less than one working day, immediate interventions in case of technical problems.
The condition for establishing a contract is that the client provides remote access to the server to our system engineer or. programmer. The contract includes:
- Availability of all technical staff (system engineer, 1KA programmers).
- Assistance in setting up, interventions in case of technical problems.
- Installation of one upgrade (each additional upgrade at the request of the client is payable according to the published price list).
- In the event that our technical staff does not have access to the server, it is necessary to manage any problems at the client's location, which means additional costs for each intervention.
*Price is for up to 15 people.
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