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Choose the right package tailored to your needs.
Additional 1KA services are available to users who need professional support with methodological issues, technical adjustments, or training. Depending on specific needs, you can choose between individual services or comprehensive solutions tailored to your requirements.
Methodological services for specific user needs, they range from assistance in questionnaire development, data entry, statistical analysis, support in conducting surveys and consulting or training for the use of 1KA, to writing reports, research planning, the most demanding methodological advice and full implementation of survey research.
Technical services include standardized technical services, such as the restoration of a deleted questionnaire or data, and custom services, such as the assistance of an installation engineer, additional programming or system assistance.
All of the above is not part of the basic 1KA online survey service, as it requires additional time on the part of the 1KA team. This type of assistance is calculated on the basis of hours spent, where non-profit tariffs are taken into account. The billing interval is hours, taking into account the STARTED hours. Hourly rates vary according to the complexity of the work.
Important: 1KA methodological services relate mainly to the preparation of the 1KA questionnaire, advanced methodological and project assistance. We do not offer assistance for diploma, master's and doctoral theses. In this case, we suggest that you contact one of the other providers.
To agree on methodological advice (order, estimate of duration and costs), you can contact us via FORM >>.
Annual maintenance contract
Without a maintenance contract, user support is available to a limited extent – it includes guidance to existing guides and troubleshooting. Assistance is available exclusively through the online form, with a response time of one working day.
For faster response and broader methodological support, a maintenance contract is recommended, which ensures:
- Telephone assistance during working hours (9:00–15:00) with a response time of up to 2 hours.
- Email assistance with the same response time during working hours.
- Priority consideration of specific needs for new 1KA functionalities within development upgrades.
- For more complex projects, additional agreements tailored to your needs are possible.
Continuous technical support is relating to the user's own installation of 1KA application and includes:
- Technical support on the basis of a maintenance contract contains a permanent technical support by phone (during business hours 8 am - 16 pm) and by email (response time of 2 hours during working hours);
- Ranking user's specific technical needs as a top priority in the development of 1KA application;
- Possibility of detailed restoration from backups (per day) - 1 restoration is included in the contract (each subsequent restoration is additionally paid according to the published price list) -
- Installation of one upgrade (each additional upgrade at the request of the client is payable according to the published price list).
- Response time less than one working day, immediate interventions in case of technical problems.
The condition for establishing a contract is that the client provides remote access to the server to our system engineer or. programmer. The contract includes:
- Availability of technical staff (1KA programmers).
- Assistance in setting up application, interventions in case of technical problems.
- Assistance in installing one upgrade*.
* Continuous technical support for own installation on the user's server is limited to a maximum of 15 programming hours per year. All additional hours are charged according to the current price list.
In the event that our technical staff does not have access to the server, it is necessary to manage any problems at the client's location, which means additional costs for each intervention.
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