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Please, check if data are correct, especially the email address, since you will receive a confirmation email at the given email account.

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Namely, often do the following problems occur:

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If you don't receive an e-mail in a few minutes, don't forget to check your spam folder.

Also, check if the entered email address is correct. Namely, often do the following problems occur:

Typos when entering an email address, for example: 'enkllikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'.

If you still have problems finding our confirmation e-mail, you can contact us by e-mail info@1ka.si.

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Adding a New Standard Words Language

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1KA currently supports 43 different world languages. This means that standard words (such as 'Next page') will be automatically translated into the language of your choice. The corresponding script (e.g. Cyrillic, Greek, Chinese, Arabic, etc.) is also automatically enabled.

To use different languages in your survey, navigate to the 'EDIT' - 'Settings' - 'Basic settings' tab and click the 'Multilanguage surveys' button in the 'Language' settings section. On this page, you can translate the survey into different languages.

The translation interface can also be accessed via the globe icon Icon (globe) to access language interface at the top right of each survey.

If you would like to add a language that is not on the list of languages, first download the template file here. Translate all the mentioned standard words into a new language and send us the file via the form. The service is chargeable (1 programming hour according to the published pricelist).

The functionality is available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.

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